Press

March 14, 2020

Statement to Our Clients Regarding Coronavirus (COVID-19)

The health and safety of our clients and our team members is always our utmost concern. During these increasingly anxious and uncertain times, this is especially true with the spread of the coronavirus (COVID-19). We also know that you rely on your technology and the services we provide to continue your business operations. We are here to serve you and I wanted to share information with you about steps we are taking to protect our clients and team members.

  • We continue to monitor developments around the COVID-19 outbreak and are following the guidance issued by the Centers for Disease Control and the World Health Organization as well as our local health officials.
  • We have implemented guidelines that instruct team members who experience cold or flu-like symptoms to stay home. If deemed appropriate, team members can perform work from home tasks.
  • We have provided our team members with the CDC’s guidelines for hand washing, and have a copy posted in our office space.
  • We have provided hand sanitizer and cleaning supplies in our office space.
  • We are cleaning all high traffic or high touch surfaces daily with CDC recommended cleaning products. Each day, we are also cleaning desk phones, cell phones, laptops, tablets, keyboards and computer mice with CDC and/or manufacturer recommended cleaning products.
  • Any international travel plans have been postponed until further notice.
  • Any travel within the United States will be closely evaluated and would only be approved if the trip is not to a high-risk area and is absolutely necessary.

Supporting Our Clients

We understand how important your technology systems and services are to you and the success of your business. We have taken or are taking the following steps to ensure we continue to support your technology systems and services:

  • We have reviewed the inventory of critical systems we use to provide and deliver our services to you. We have confirmed that all the critical systems we use to provide and deliver our services can be interacted with remotely, should a need arise.
  • We have reached out to our upstream partners to understand their response to COVID-19 and remain in close communication with them to learn of any changes.
  • We are reviewing the inventory of client systems that could need routine maintenance in the near future and are reviewing how we will provide needed maintenance should a wide area quarantine develop.
  • We are reviewing how we respond to client equipment failures and emergency service calls that require a site visit should a wide area quarantine develop.

We Stand Ready to Help

Should you prefer we not visit your site, most common issues and administration tasks can be taken care of remotely. Should an unplanned issue arise, please let us know if you would like us to handle it remotely.
If you are considering, actively exploring or are implementing remote work/telecommuting practices, we have a variety of communication and collaboration tools available to support remote or mobile workers. You may also be facing cancelled meetings due to travel bans, restrictions or reductions. We can help with this as well.
 

  • Cloud Voice and Elevate phone services – your team members can take their office phone with them. By simply connecting your Cloud Voice or Elevate phone to an internet connection, all calls can be placed or received anywhere. Cloud Voice and Elevate subscribers can also activate the Follow Me service and forward all calls to any other number they have access to.
  • ShareSync and Office Apps – your team members can access their files anywhere and on any device with ShareSync and can edit them and collaborate in real time with Office Apps.
  • Online Meeting – your team members can connect with each other, customers and vendors with our video conferencing and collaboration app.
  • VPN and Remote Desktop – connect to the systems inside your office through a secure Virtual Private Network connection.

Should you have any questions around remote worker options or continuity plans, please let us know. We are ready to assist you in identifying options and supporting implementation.
We are privileged to serve you and our commitment is to continue bringing you the services and support you rely on. Please let us know if there is anything we can do to assist you, your team members and their families. Our thoughts are with those who are affected by the coronavirus.

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Matt Kiolbassa, Founder and Principal Technologist


 
 
 

Ntelogic has joined the Rackspace® Partner Network to provide you with a portfolio of Multi-Cloud solutions.  Rackspace, the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools and Fanatical Support® for leading technologies developed by AWS, Google, Microsoft, OpenStack, VMware and others.
Contact Ntelogic at (209) 790-4560 or sales@ntelogic.com to begin your experience on the world’s leading cloud technologies now.

Contact Info:
Matt Kiolbassa
(209) 322-9621
info@ntelogic.com
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Release Date:
August 17, 2015

Local Cloud Computing Service Provider Partners
with Leading Online Security Company

Oakdale, California – Ntelogic, a local cloud computing and technology support service provider, today announced that it has partnered with AVG Technologies, the leading online security company and developers of the world’s most popular free anti-virus software, to provide AVG’s CloudCare service.
AVG CloudCare is a cloud-based administration platform that provides an easy way to implement and manage IT services for home users, home office/small office, and small and mid-sized business (SMB) customers. The CloudCare service includes antivirus, content filtering, online backup, email security, secure single sign-on (SSO) service, and remote management and remote technical support of cloud apps, servers, workstations and mobile devices.
“We are excited to work with AVG to deliver advanced, comprehensive security services and identity protection to our clients across all devices and platforms, whether at home, on the road or in the office,” said Ntelogic Principal Engineer Matt Kiolbassa. “As technology users connect more digital devices to each other and to the Internet, this integrated offering will provide a complete endpoint solution for protecting their systems and valuable data while fully securing their digital lifestyle. CloudCare also allows us to manage their systems and provide remote technical support services, easing the IT support burden, so our clients can focus on building their business.”
In 2014, malicious software such as viruses and malware, were produced at an alarming rate. In fact, over 1 million pieces of malicious software were released onto the Internet each day. Directed attacks and data breaches also increased by 40%, and five out of six large businesses were attacked by cybercriminals.
Businesses aren’t the only targets of technocrime. Consumers continue to be hit hard by online identity theft and loss of their personal information. Digital extortion, email phishing, social media scams and lifehacking rob millions of consumers each year.
CloudCare provides consumers and businesses a complete Internet security service, and is engineered to be easy to deploy and manage, either as part of Ntelogic’s managed cloud services package or end-user managed as a standalone product.
About AVG Technologies
AVG Technologies (NYSE: AVG) is the online security company for devices, data and people. The definition of security has expanded; it is no longer just about anti-virus software, but about being protected online anywhere, anytime and on any device. AVG strives to offer that peace of mind to a worldwide and fast-growing customer base.
www.avg.com
About Ntelogic
We exist for small business. Originally founded in 1997, Ntelogic entered the tech field as an Internet Service Provider and custom application development firm. The shift away from dial-up Internet service allowed the company to refocus its efforts and talents on the rapidly emerging small and mid-sized business (SMB) tech market. Our passion is leveraging the power of the Internet to deliver highly reliable, scalable cloud computing services with personalized service and great value.
www.Ntelogic.com | Internet Solutions at the Speed of LifeTM
1449 East F Street, Suite 101E PMB 147, Oakdale, California 95361
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