Mother Lode: (209) 694-4599

Central Valley: (209) 790-4560

TECH SUPPORT & HELP DESK SERVICES

ON-SITE AND REMOTE TECH SUPPORT

Your technology should support your business, not hold it back.

NTELogic delivers responsive, reliable technical support and help-desk services tailored to small and mid-sized organizations across California’s Mother Lode and Central Valley. Whether you’re on-site, remote, or hybrid, our expert team keeps your systems running and your people productive.

How We Help

We’re here for all your everyday IT needs, from quick fixes to complex problems. Our technicians handle issues like:

New computer and workstation setup
Printer installation and connectivity
Wi-Fi and network troubleshooting
Slow performance, “blue screen,” or startup issues
Malware and virus removal
Software installation, updates, and licensing
Microsoft 365 and Outlook configuration
Remote access and VPN support
Mobile device setup (iPhone, iPad, Android)
Advanced escalation support for your in-house IT staff
Preventive maintenance and monitoring

If it plugs in, logs on, or connects, we can support it.

Fast, Flexible Support Options

Remote Support
Most problems can be resolved securely and quickly with our remote-access tools, no waiting for a visit, no downtime.

On-Site Support
When physical service is needed, our field technicians arrive prepared to get you back up and running fast.

After-Hours & Emergency Help
Critical issues don’t always happen during business hours. We’re available when you need us most.

Your Online Service Desk

Our online portal makes getting help easy and convenient. Visit https://servicedesk.ntelogic.com to:

Open a new support ticket
Check progress and technician updates
Communicate directly with our team
Browse our Knowledge Base for quick answers

Available 24/7, your IT help is always just a click away.

Knowledge Base & Self-Help Resources

Empower your team to solve common issues fast with NTELogic’s growing library of easy-to-follow guides. Inside the Knowledge Base you’ll find:

Step-by-step instructions for Outlook, Windows 11, and Microsoft 365
Network, Wi-Fi, and printer troubleshooting
Password reset and security best practices
Time-saving productivity tips and shortcuts

Our goal: make technology simple, accessible, and frustration-free.

Work Smarter with Your Technology

Support isn’t just about fixing what’s broken, it’s about helping your team work better. Through our Help Desk and Knowledge Base, you’ll learn how to:

Keep devices current and secure
Optimize performance and speed
Use Microsoft 365 and cloud tools efficiently
Prevent issues before they become downtime

Why Businesses Choose NTELogic

Local expertise: Based in Sonora, serving the Mother Lode and Central Valley
Trusted partner: Full IT department or extension of your in-house team
Transparent communication: Plain-language updates and clear resolutions
Proven experience: Over 25 years in technology and real-world problem solving

Reliable IT Support for the Way You Work

Let NTELogic handle your technology so you can focus on running your business with confidence. Because when your systems work, your team works.

Services Menu

Read more about…

3 Reasons to Partner with an Excellent IT Service Provider

Running a business is a balancing act. You’re constantly managing growth, operations and security while trying to stay competitive. As technology evolves, so do the challenges. Without the right IT expertise, these challenges can slow you down.

The Hidden Costs of Reactive IT

Think about the last time an unplanned IT problem disrupted your business operations. How much precious time did you lose? How much frustration did it bring to you and your customers? We explain the hidden costs and how proactive IT saves you time and money.

Third Party Risk Management | NTELogic.com

How IT Service Providers Can Help Manage Your Third-Party Risks

Running a business requires reliance on such as suppliers and vendors. These partnerships help keep your day-to-day operations running. Supply chain attacks are no longer a rare occurrence. They’re happening daily, targeting businesses of every size.

Tech Planning and Budgeting | NTELogic.com

Tech Planning and Budgeting: A Winning Combination for Your Business

To truly harness the power of your tech investments, you need a strategic roadmap that aligns your spending with your business goals. A well-defined tech plan ensures that every dollar you invest contributes to your business growth.

Managed Service Provider vs. Technology Solutions Provider: Key Differences and Value

In today’s rapidly evolving business environment, organizations often rely on external partners to handle their IT infrastructure and operations. MSPs and TSPs are critical players in the IT ecosystem. Both deliver crucial services and support. We discuss the differences and how choosing a TSP as a partner means not just maintaining technology but harnessing it as a competitive advantage.