TECH SUPPORT & HELP DESK SERVICES

ON-SITE AND REMOTE TECH SUPPORT

You have a business to run. You need your technology working. When it doesn’t, it means headaches for you, lost productivity for employees and lost revenue for your business. We provide both on-site and remote support. Cost effective and scalable, our tech support services are the answer to your IT technical support needs.

Our Support Technicians are available to solve your common tech support needs. For example, we can help with:

• • Set-up and configure a new computer
  • installing a new printer
  • Set-up and configure wireless networking
  • Troubleshooting and repair

We can also help with complicated problems like:

• • Drive failures
  • Virus removal
  • Blue screens

Every request for tech support is tracked and monitored through our support ticketing system. In addition, you can check the status and progress of your support ticket any time.

Already have a computer guru in the office? Let us be your Level 2 Support. We’ll support the staff that is already supporting you.

Looking for a Carefree PC Experience?

Our Carefree PC plans offer the ultimate maintenance experience. Your computers are monitored around-the-clock to ensure they are running at peak performance. You’ll never have to worry about your system being up to date. All maintenance and updates are managed for you. If something isn’t right, our Support Department is notified immediately. A Support Technician will investigate and correct the issue. In other words, it’s like having a service technician built into your PC.

Self Help? We Have You Covered.

Just looking for some answers? No problem – our online Support Center Knowledge Base has the answers to many common questions.

Whatever your needs are, NTELogic is ready to respond.