Every company strives to deliver exceptional customer experiences. However, customer expectations changed a lot in the last year and are constantly evolving. To meet customers where they are, you’ll want to have these customer experience trends on your radar. The pandemic influenced many of these
Enabling communication between your employees and with customers is critical for any company’s success. The key to streamlining it and promoting flexibility and mobility is to use a cloud communications platform. The reality is that more businesses are leveraging the cloud to power their communications
Your company might use iron-clad network protection and implement encryption across the board. However, your data and systems are still at risk of a cyberattack if you aren’t focusing on employee awareness.
Cybercriminals are always looking for new ways to scam users. Attacks continue to be more sophisticated and common. Organizations must remain vigilant against vishing, which uses the telephone as the channel for scamming.
Cybersecurity is a growing concern for organizations all over the world. A single attack can lead to thousands or even millions in losses. We look at how big of a risk these threats are right now and dive into what the average small to mid-sized business can do to protect itself from an attack.
Cloud-based communication and collaboration tools such as video conferencing software, file sharing, and UCaaS empower teams to stay connected and productive
A fully integrated cloud communications platform goes a long way toward improving your marketing and customer engagement.
One of the most powerful features of Office 2016 is the ability to collaborate with others. Collaborating with Office allows more than one person to work on a file at the same time. All parties see the changes as the other collaborators make them. This
Business email contains valuable information. Email archiving preserves information and enables compliance. Choosing an email archiving provider is no small task. Many options exist and not all services deliver equal capabilities. We explain what email archiving is and its importance in today’s business world.
The FBI has revised its recommendations for home network security. The guidelines focus on protecting personal devices connected to the Internet. The information also applies to protecting your devices while traveling. It also provides best practices for your small business office network. More devices are
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