Category: General

  • Top 10 Tips for Keeping Virtual Meetings Engaging

    By leveraging video conferencing technology, you can lead meetings where it’s easy to connect and collaborate. The ability to offer remote work opportunities for your team can be one of the most valuable decisions you make. It means that your employees can work together seamlessly without being there.
    If you want those attending to stay focused and foster collaboration, consider these tips.

    1. Use an agenda: Put your agenda up as your first presentation in your video conference. It’s also a good idea to send it before the meeting as part of the invitation. By creating a schedule, you’ve documented what needs to be discussed and who needs to share information, inviting better organization into your meeting.
    2. Start with a welcome: Before you get moving on the agenda items, make any necessary introductions and state what role those on the call play in the project. This is also a time when you can set ground rules like staying mute if not talking and using the chat for questions so you can gather them in one place before going through them.
    3. Make sure there are no technical issues: You’ll want to check all aspects of your video conferencing setup before the meeting so that technical problems don’t bog you down. Your setup run-through should include checking your webcam, removing background distractions, checking your headset, and practicing screen sharing.
    4. Take notes and share them post-call: Appoint someone in the group as a note-taker to quickly summarize the points made and ideas discussed. Post-meeting, you can flesh these out and include the next steps. Then share them with the participants so that everyone has clarity on what was decided during the meeting.
    5. Avoid multitasking: Virtual meetings still require your undivided attention, so don’t try to multitask or eat lunch. You need to be present for the meeting, which means more than just showing up. Concentrate on the topic of the meeting at hand, and you’ll find it takes less time to resolve than if there were interruptions from distractions.
    6. Share what’s relevant: While you want to keep your audience on point, don’t share content that’s not relevant to the discussion. This could cause you to get off topic and waste time. Plan ahead on what you’ll share and how it brings value to the meeting.
    7. Steer clear of small spreadsheets: If you need to share content in a spreadsheet, think about how it will look on screen. You may have a nice size monitor, but others may be viewing from laptops and tablets. They won’t be able to see small spreadsheets. Alternatively, you could break up the spreadsheet into smaller pieces to highlight what’s necessary. Or, you could take those numbers and create a chart to illustrate the data.
    8. Keep meetings small if possible: The more people you add to the meeting, the more likely it is to take longer and go off-topic. It doesn’t mean you should avoid large meetings; just be sure that everyone attending has a role to play. If others can make do with a summary or recap from their managers, then go this route.
    9. Use mute when not talking: This tip is essential to keeping conversations on track because if you aren’t on mute, then everyone else can hear you typing or any background noise. This causes distractions. Mute is your friend when you are in a virtual meeting to ensure that you don’t miss out on what is being presented.
    10. Employ virtual brainstorming tactics: You don’t have to be in the same room to have a group think session. Most brainstorming exercises can transfer to a virtual meeting setting. With the screen share feature, you can begin mapping out ideas on the screen as others chime in with ideas. Seeing things on the screen will help your attendees stay focused and energized.
  • Top 10 Tips for Working at Home Effectively

    Top 10 Tips for Working at Home Effectively

    With recent events, a lot of people are working from home for the very first time.  Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office. This post shares our top ten tips for working from home effectively.

    Does working remotely work for everyone?

    There are a couple of things you’ll quickly notice when you work from home. First, if you’re social, which most of us are, then you’ll miss the camaraderie of daily life in the office. You may not notice the impact of in-person interactions when you’re in the office, but a sense of isolation is definitely possible when you’re not in direct contact with your colleagues all the time. The other thing people who work remotely notice is that you get a lot more work done. Maybe some of that socialization isn’t the best for productivity. Who knows? But one thing is certain – as a lot more people are choosing remote work options either a few days per week or full-time, doing it right has a lot of long-term benefits.

    Here are the best tips for working at home.

    1. Be visible: This is my #1 tip because it’s so crucial. If you’re a remote worker, ‘out of sight – out of mind’ is a real concern so it’s your responsibility to stay on the radar of those who are important to you. Make sure your photo appears on your email, chat, or other internal communication vehicles. Don’t rely 100 percent on email for your communication – use the phone or better yet, video conferencing. When stakeholders hear your voice or see your face, you materialize into a real human rather than just an email address. And, if you can, get into the office periodically to re-establish connections with those you work with.
    2. Create a dedicated workspace: Often, when you work from home, you might simply take a seat at the couch or the kitchen table. The problem with these options is there are so many potential distractions! That’s especially true if you don’t live alone. Other family members could be in your space and keep you from being productive. It’s a good idea to have a separate, designated area for work, preferably one where you can close the door.
    3. Make a professional showing: This tip is simple, when working remote, be as professional as you would in an office. Dress professionally (at least no bathrobes), be aware of what’s in the room behind you when your webcam turns on and be proactive in minimizing any surprise appearances by family members or pets.
    4. Manage time effectively: Time management is essential no matter where you work. However, if you’re transitioning to working from home, your routine will definitely change. Create structure by setting up blocks of time for meetings, so you’re in that mindset. Also set aside time for creative thinking and completing projects. It’s tempting to spend the day immediately responding to every email and text that comes in. Don’t do it. Structure your day wisely and inform your colleagues of your availability through your calendar and by using your presence indicator on chat tools.
    5. Pick comfortable furniture: If you’re working from a folding chair and a card table, your back will soon tell you to step it up on the home office equipment. Make sure you have a desk with enough space to work from and an ergonomic chair for comfort. Unlike an office setting, you spend a lot more time in your seat while working from home so it needs to be comfortable.
    6. Get your tech right: In the office you just talk to people. At home, if your webcam freezes or your cell connection is bad, you quickly realize that some basic tech fundamentals are needed to minimize frustration and make technical glitches something you don’t have to worry about. Test your wifi – you need a signal strong enough to stream video. Also test your phone headset, microphone, and web cam before the big conference call. You’ll thank yourself later for making sure your tech works well before you are immersed in your work environment.
    7. Make work and home two separate spaces: It’s not a great idea to blend work and home life seamlessly where your mind is either always on work, even when you should be resting, or your work day is occupied with chores around the home instead of being focused and available to your colleagues. Neither are good to mix. When you’re in your home office, get centered on work and dedicate your time to it. At the end of the day, step out of your home office and recharge your batteries. It’s a good practice to get into.
    8. Watch out for the hot mic: Have you ever read those news stories where a politician says something embarrassing or destructive without realizing their mic is still on? Don’t be the person who flushes the toilet during a conference call (yes, that actually happens). Also, keep track of your web cam – don’t leave it on once the meeting has ended.
    9. Get up and move around: This is a health tip. When you’re working from home, you may find that you aren’t up and moving as much as you do in an office environment. There’s no commuting, there’s no walking to the conference room or stepping over to a colleague’s desk. Take the time during the day to walk around, go outside, eat a healthy lunch, and get the blood flowing.
    10. Stay connected with your colleagues: Relationships are key to getting work done in most business environments. When you’re working from home, it’s harder to establish relationships than working together in an office environment. Take the time to chat with colleagues when you get them on the phone, find common interests, or share a personal story now and again. It doesn’t use up too much time to show some interest in your colleagues and you’ll find that it’ll make your day just a little more enjoyable.

    We stand ready to assist you with your technology needs through this dynamically changing time. Should you have any questions around remote worker options or continuity plans, please let us know. We are ready to assist you in identifying options and supporting implementation.

  • Statement to Our Clients Regarding Coronavirus

    March 14, 2020

    Statement to Our Clients Regarding Coronavirus (COVID-19)

    The health and safety of our clients and our team members is always our utmost concern. During these increasingly anxious and uncertain times, this is especially true with the spread of the coronavirus (COVID-19). We also know that you rely on your technology and the services we provide to continue your business operations. We are here to serve you and I wanted to share information with you about steps we are taking to protect our clients and team members.

    • We continue to monitor developments around the COVID-19 outbreak and are following the guidance issued by the Centers for Disease Control and the World Health Organization as well as our local health officials.
    • We have implemented guidelines that instruct team members who experience cold or flu-like symptoms to stay home. If deemed appropriate, team members can perform work from home tasks.
    • We have provided our team members with the CDC’s guidelines for hand washing, and have a copy posted in our office space.
    • We have provided hand sanitizer and cleaning supplies in our office space.
    • We are cleaning all high traffic or high touch surfaces daily with CDC recommended cleaning products. Each day, we are also cleaning desk phones, cell phones, laptops, tablets, keyboards and computer mice with CDC and/or manufacturer recommended cleaning products.
    • Any international travel plans have been postponed until further notice.
    • Any travel within the United States will be closely evaluated and would only be approved if the trip is not to a high-risk area and is absolutely necessary.

    Supporting Our Clients

    We understand how important your technology systems and services are to you and the success of your business. We have taken or are taking the following steps to ensure we continue to support your technology systems and services:

    • We have reviewed the inventory of critical systems we use to provide and deliver our services to you. We have confirmed that all the critical systems we use to provide and deliver our services can be interacted with remotely, should a need arise.
    • We have reached out to our upstream partners to understand their response to COVID-19 and remain in close communication with them to learn of any changes.
    • We are reviewing the inventory of client systems that could need routine maintenance in the near future and are reviewing how we will provide needed maintenance should a wide area quarantine develop.
    • We are reviewing how we respond to client equipment failures and emergency service calls that require a site visit should a wide area quarantine develop.

    We Stand Ready to Help

    Should you prefer we not visit your site, most common issues and administration tasks can be taken care of remotely. Should an unplanned issue arise, please let us know if you would like us to handle it remotely.
    If you are considering, actively exploring or are implementing remote work/telecommuting practices, we have a variety of communication and collaboration tools available to support remote or mobile workers. You may also be facing cancelled meetings due to travel bans, restrictions or reductions. We can help with this as well.
     

    • Cloud Voice and Elevate phone services – your team members can take their office phone with them. By simply connecting your Cloud Voice or Elevate phone to an internet connection, all calls can be placed or received anywhere. Cloud Voice and Elevate subscribers can also activate the Follow Me service and forward all calls to any other number they have access to.
    • ShareSync and Office Apps – your team members can access their files anywhere and on any device with ShareSync and can edit them and collaborate in real time with Office Apps.
    • Online Meeting – your team members can connect with each other, customers and vendors with our video conferencing and collaboration app.
    • VPN and Remote Desktop – connect to the systems inside your office through a secure Virtual Private Network connection.

    Should you have any questions around remote worker options or continuity plans, please let us know. We are ready to assist you in identifying options and supporting implementation.
    We are privileged to serve you and our commitment is to continue bringing you the services and support you rely on. Please let us know if there is anything we can do to assist you, your team members and their families. Our thoughts are with those who are affected by the coronavirus.

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    Matt Kiolbassa, Founder and Principal Technologist

     
     
     

  • Five Simple Ways to Spot Phishing Emails

    Five Simple Ways to Spot Phishing Emails

    Five Ways to Spot Phishing Emails

    Did you know that 9 out of 10 data breaches today involve a phishing attack? These attacks typically consist of fake emails designed to look like they’re coming from a brand or institution that you trust or do business with.

    Their goal is to compel you to click a link or download an attachment, which then, puts malicious files on your computer. This can enable hackers to steal your identity, breach your employer’s systems, and more.

    The best way to defend yourself against phishing attacks is to identify phony emails before you click on them.

    Here are the five simple ways to spot a phishing email:

    1. Who’s the real sender?
      Make sure the organization name in the From line matches the email address between the brackets: Sam Sender <sam.sender@hisdomain.com>. Watch out for typos or foreign domains – think amaz0n.com or microsoft.com.ch
    2. Check the salutation
      If you have a relationship with the sender’s organization, the email should always greet you by name, not the generic :Dear valued customer”.
    3. Hover your mouse
      Use the mouse hover trick to see the full URL (web address) of any link you’re asked to open. DO NOT click the link, just hover your mouse pointer over the link and the full web address will be displayed. If you don’t recognize the web address, don’t click it.
    4. What’s in the message footer?
      The footer of any legitimate email should include at a minimum:
      – A physical address for the business
      – An unsubscribe button
      If either are missing, the message is likely fake
    5. When in doubt, hit DEL
      If you don’t know the sender or something just doesn’t seem right with the message, simply delete it. If it’s a legitimate message, the sender will resend the message or contact you some other way.