Services

March 14, 2020

Statement to Our Clients Regarding Coronavirus (COVID-19)

The health and safety of our clients and our team members is always our utmost concern. During these increasingly anxious and uncertain times, this is especially true with the spread of the coronavirus (COVID-19). We also know that you rely on your technology and the services we provide to continue your business operations. We are here to serve you and I wanted to share information with you about steps we are taking to protect our clients and team members.

  • We continue to monitor developments around the COVID-19 outbreak and are following the guidance issued by the Centers for Disease Control and the World Health Organization as well as our local health officials.
  • We have implemented guidelines that instruct team members who experience cold or flu-like symptoms to stay home. If deemed appropriate, team members can perform work from home tasks.
  • We have provided our team members with the CDC’s guidelines for hand washing, and have a copy posted in our office space.
  • We have provided hand sanitizer and cleaning supplies in our office space.
  • We are cleaning all high traffic or high touch surfaces daily with CDC recommended cleaning products. Each day, we are also cleaning desk phones, cell phones, laptops, tablets, keyboards and computer mice with CDC and/or manufacturer recommended cleaning products.
  • Any international travel plans have been postponed until further notice.
  • Any travel within the United States will be closely evaluated and would only be approved if the trip is not to a high-risk area and is absolutely necessary.

Supporting Our Clients

We understand how important your technology systems and services are to you and the success of your business. We have taken or are taking the following steps to ensure we continue to support your technology systems and services:

  • We have reviewed the inventory of critical systems we use to provide and deliver our services to you. We have confirmed that all the critical systems we use to provide and deliver our services can be interacted with remotely, should a need arise.
  • We have reached out to our upstream partners to understand their response to COVID-19 and remain in close communication with them to learn of any changes.
  • We are reviewing the inventory of client systems that could need routine maintenance in the near future and are reviewing how we will provide needed maintenance should a wide area quarantine develop.
  • We are reviewing how we respond to client equipment failures and emergency service calls that require a site visit should a wide area quarantine develop.

We Stand Ready to Help

Should you prefer we not visit your site, most common issues and administration tasks can be taken care of remotely. Should an unplanned issue arise, please let us know if you would like us to handle it remotely.
If you are considering, actively exploring or are implementing remote work/telecommuting practices, we have a variety of communication and collaboration tools available to support remote or mobile workers. You may also be facing cancelled meetings due to travel bans, restrictions or reductions. We can help with this as well.
 

  • Cloud Voice and Elevate phone services – your team members can take their office phone with them. By simply connecting your Cloud Voice or Elevate phone to an internet connection, all calls can be placed or received anywhere. Cloud Voice and Elevate subscribers can also activate the Follow Me service and forward all calls to any other number they have access to.
  • ShareSync and Office Apps – your team members can access their files anywhere and on any device with ShareSync and can edit them and collaborate in real time with Office Apps.
  • Online Meeting – your team members can connect with each other, customers and vendors with our video conferencing and collaboration app.
  • VPN and Remote Desktop – connect to the systems inside your office through a secure Virtual Private Network connection.

Should you have any questions around remote worker options or continuity plans, please let us know. We are ready to assist you in identifying options and supporting implementation.
We are privileged to serve you and our commitment is to continue bringing you the services and support you rely on. Please let us know if there is anything we can do to assist you, your team members and their families. Our thoughts are with those who are affected by the coronavirus.

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Matt Kiolbassa, Founder and Principal Technologist


 
 
 

NTELogic.com | VPN ServicesDo You VPN?

If you travel for business, it is highly likely you’ve connected to the free Wi-Fi in the airport terminal, local coffee shop or even on public transit. Have you ever connected to that free Wi-Fi in your hotel room and gotten a creeping sense of dread, wondering if anyone might be able to see what you’re doing online? That’s not just a feeling, it’s a reality. Public and free Wi-Fi networks are the playground of cyber thieves. With a VPN – Virtual Private Network – you can protect your online transactions from snooping eyes.

What Is a VPN, and How Does It Work?

A VPN creates an encrypted tunnel between you and a remote server operated by a VPN service. All your internet traffic is routed through this tunnel, so your data is secure from prying eyes along the way. Because your traffic is exiting the VPN server, your computer appears to have the IP address of VPN service server, masking your identity and location.

Do I Need a VPN On All My Devices?

Short answer is yes. You need a VPN on all your devices that connect to Wi-Fi outside your trusted office or home network. For the most part, VPN clients are the same for both Windows and macOS.

What a VPN Won’t Do

Even with a VPN, things like cookies allow companies to track your internet usage even after you’ve left their sites.

Protect Yourself With a VPN

Today, many of us have multiple devices that connect to the web. Modern devices are more powerful than the top computers of just 10 years ago. The internet however, hasn’t really changed. It was designed to be distributed and insecure. Cyber criminals take advantage of the insecure nature of the Internet. This means, unfortunately, it is up to individuals to protect themselves. Antivirus apps and password managers go a long way toward keeping you safer, but a VPN is a uniquely powerful tool that you should definitely have in your personal security toolkit, especially in today’s connected world.

Ready to Give It a Try?

Many of the VPN service providers offer a free trial. Others offer a basic VPN service for free, and additional features with a paid version. We are proud to have partnered with Hide Me. Register here (link) for a free account and start your VPN service today. Each free account includes 2GB of data transfer, 1 simultaneous connection (1 device) and your choice of 5 worldwide proxy servers.
Once you see how powerful and easy to use the Hide.Me VPN service is, we’re confident you’ll want to upgrade to the paid subscription. By upgrading your service, you’ll enjoy unlimited data transfer, 10 simultaneous connections (10 devices) and 60 worldwide proxy server locations. NTELogic takes care of upgrading your service so you never have to worry about a lapse in protection. Give it a try today – it’s free!

Ntelogic.com | Email ArchivingBusiness email contains valuable information. Email archiving preserves information and enables compliance.

Choosing an email archiving provider is no small task. Many options exist and not all services deliver equal capabilities. We explain what email archiving is and its importance in today’s business world.

 

What is email archiving?

Email archiving is a system that captures incoming and outgoing messages, stores the content and makes it searchable.

Why do you need email archiving?

Over 90% of all businesses will face a lawsuit. Regulated business fields like finance, healthcare and retail must meet compliance mandates. Every business needs to protect sensitive data against accidental loss and malicious tampering.
For many businesses, the cost of not archiving can reach into the tens or even hundreds of thousands of dollars. Email archiving is insurance against the loss of valuable and sensitive company information. When having to answer legal actions, the speed at which important messages can be gathered pays dividends.
Today, many email archiving solutions exist. We’ve put together the 10 most important questions you need to ask when selecting an email archiving service provider.

1. Compatibility with your email platform

The best setting is when your email archiving provider and email service provider are the same. If that’s not the case, make sure your provider is compatible with all popular email solutions, including Office 365, Microsoft Exchange, Lotus Notes, Groupwise, Gmail, Imail, Scalix, and Zimbra.

2. Fast migration of existing data

When you talk to a provider, ask about ingestion speed. This is how long it takes them to import your existing data. If a provider lacks a robust architecture, it can be a lengthy process to get the solution up and running.

3. Simple searching-and-retrieving

Non-It people should be able to use your archiving provider’s search and retrieve features. If they can’t, they call IT every time there’s an email to recover. This will add time and complexity to every search.

4. Fast searching and retrieving

It’s common for companies to have tens or hundreds of millions of emails in their archive. Your provider should offer the ability to search through them rapidly. The best providers can sift through these massive archives within a few seconds.

5. Robust searching and retrieving

An archiving solution may be fast and easy when searching, however if you can’t find exactly what you’re looking for, you’ll spend extra time sifting through search results. Your ideal solution will give you effective tools. You’ll want full text search, tagging capabilities, rich Boolean logic, and the ability to search within at least 500 different kinds of attachments.

6. High levels of redundancy

Replicating data across two-to-four data centers is common. Regional disasters like a hurricane can take multiple data centers offline. For the best redundancy, your provider should replicate data a minimum of eight times across their data centers.

7. High levels of resiliency

Your archived data must remain free of corruption. Always. Many email archiving solutions boast resiliency of 99.999%, which implies an annual expected loss of 1-in-100,000 objects. You should seek a higher resiliency rate, such as “eleven-nine’s”, or 99.999999999%. This indicates an annual expected loss of 1-in-one-hundred-billion objects.

8. Full compliance with government directives

Ask a potential provider if their archiving solution is compliant with FrCP, SEC, HIPAA, PCI or FInrA. If you’re thinking about going public, your archiving solution must comply with Sarbanes-Oxley (SOX). This requires tamper-proof wOrm media, ssAE-16, IsO, 27001, and FIsmA at a minimum.

9. Legal hold for any email

To have email submitted as evidence, it must usually be tamperproof. To comply with the Federal rules of Civil Procedure, a business must produce all relevant emails within a minimum timeframe. This costs $150–$450 per Gb on average when using an eDiscovery service.

10. Exceptional phone support if you need any help

If you ever get in a bind, it’s critical to have live expert help that’s a phone call away. Your vendor should stand behind their service 24 hours a day.
Your email archiving solution should make it simple to keep your email secure and easily accessed. It helps provide the preservation, protection and restoration your business needs to help safeguard intellectual property, facilitate compliance, and speed eDiscovery.

Ntelogic.com | VoIP Phone SystemSmall businesses are realizing the benefits of cloud-based phone systems. Using a VoIP phone system can increase productivity. Customer engagement and satisfaction also increase.
Are you (or your boss) considering a move to a VoIP business phone system? This post offers answers to the most common questions.
 

1. Is a VoIP phone service a cost-effective alternative to my current business phone system?

Compared to on-site phone systems, VoIP business phone systems offer real cost savings. In fact, savings of up to 50% are common when compared to traditional PBX systems. VoIP systems come from the cloud. This eliminates the need to buy expensive on-site hardware. Costs are predictable. VoIP phone system users pay only the monthly service charges.

2. What about maintenance costs? Our existing on-premises system costs plenty to maintain.

The technology used in VoIP business phone systems lives in the cloud. This means your service provider takes care of management and maintenance. Not only does this save you time and money, it means you system is always up-to-date.

3. Is it easy to add or remove lines of service or make changes to features?

VoIP phone systems scale fast and easy. One of the biggest values of VoIP is the ability to add or remove lines of service. As your workforce changes, even during different seasons, your phone system remains right-sized. (This also saves you money!)

4. Our current phone system has calling features that we rely on. What calling features does a VoIP phone system offer?

VoIP business phone systems have must-have calling features that help your business run. Old standards like Auto Attendant/IVR, call waiting and call forwarding are built-in. VoIP systems offer advanced features like call park and pick-up. You can also make and take simultaneous calls on the same line. Hunt groups and advanced call routing are easy to set-up.

5. We have employees in different locations. Many are mobile workers. Is a VoIP system flexible enough for my business?

Flexibility is at the core of a VoIP phone system. These systems use the Internet to carry calls. Your business phone system is available anywhere you’re connected. This makes it easy for you to keep track of mobile workers, and work while you’re away from the office.

6. How secure is a VoIP system? Our current phone system is locked in the backroom, so I know it’s secure.

Security is always an important consideration for any business. Traditional systems seem secure being on-site. Yet, they are vulnerable to tampering, theft and physical damage. VoIP systems use firewalls and other security measures to remain secure. A trained team of experts 24×7 stand behind a VoIP system. And most VoIP systems have redundant data centers. This is a clear advantage over on-site systems, and means your phone system is available when you need it.

7. Our current phone system integrates with other systems like our CRM platform. Can a VoIP system work with our other systems?

On-premises systems need middleware and custom programming to interact with other applications. Out-of-the-box, most VoIP phone systems work with common CRM, finance and billing systems. VoIP systems are hosted in the cloud. This allows easy integration with other cloud-based services.
A VoIP business phone system is an intelligent choice for today’s small business. It’s a flexible, cost-effective solution that increases employee effectiveness and customer engagement.

It’s one of those little technical details most of us don’t think about much less understand – your computer’s hard drive. Gigabytes, terabytes, RAM, SATA, SSD. Most of it sounds Greek because it is. Sure, we looked at the specifications of the computer right before we bought it. Not many of us have given it a second thought since.
Your computer’s hard drive is the keeper of all your data. It’s like the human brain’s long term memory storage. It’s all there – photos, documents, spreadsheets, banking info, even the computer’s operating system. Without the data on the hard drive, your computer wouldn’t be able to do much more beyond powering-up. Sounds pretty important, huh? It is.
Ponder for just a moment – what’s on your hard drive? Got an idea of what’s there? Good – now, imagine it’s all gone. You turn on your computer and it’s suffered from a major case of amnesia. How would the rest of your day, week and month go?
Whether the bag carrying your laptop fell off the baggage cart, a thief snatched it off your desk, or the hard drive suddenly failed, without a copy of your important files or irreplaceable pictures, you’ve suffered a major loss.
There are a few steps you can take to maximize the service life of your hard drive and reduce the risk of sudden drive failure.

  • Be cool and keep it clean. Heat is the number one killer of hard drives. Regularly check all air vents and fan ports. Carefully use a compressed air duster (canned air) to clean air vents and fan ports, or better yet, have your friendly PC service clean and inspect your systems cooling system components. When using your laptop, make sure the bottom of the case has an air gap between it and what it is resting on. As tempting as it is to use your laptop in bed, having the laptop sit on a blanket will cause your system to overheat quickly.
  • Be kind and be gentle. Any physical force can cause damage to your hard drive. Sudden, sharp bumps or dropping your laptop at just the wrong moment can send the read/write head crashing into the hard disk platter causing catastrophic damage.
  • Use protection. Power protection that is. A good surge protector is a must for any system – laptop, desktop or server. Your system needs good, clean electricity to function properly.
  • Stay dry. Spilled drinks or sudden changes in humidity can damage your system. Although they’re sealed units, hard drives are not resistant to moisture.
  • Shut ‘er down. Avoiding power loses and always using your operating system’s shut down procedure will avoid corrupted files and damage to the hard drive.

Now that you’re giving your system some proper love and respect, let’s talk about life insurance for your hard drive – a data backup plan. Many people create copies of their files on a USB thumb drive. This is certainly better than no backup at all, but there is room for improvement. Let’s briefly look at the common, industry standard ways to back-up your files:

  • Local backup to storage media
    This approach saves copies of your files to storage media like a USB thumb drive or burning a DVD. This is good for backing up your documents, files and pictures. Drawbacks are storage space is limited to the capacity of the storage media, and the amount of time it takes to copy the files. If you use this method, it’s best to make two separate copies and keep one off-site somewhere.
  • On-site backup to an external drive, server or Network Attached Storage (NAS) drive
    This method alleviates most storage capacity concerns with external drives and NAS drives available in 1 terabyte (1,000 gigabytes) or larger. These devices are subject to the same failures as your onboard hard drive, so extra care should be given to external drives and NAS drives.
  • Off-site backup using a cloud storage service
    Cloud backup services like Carbonite, CrashPlan and iDrive are easily recognizable examples of off-site cloud storage services. This approach uses software installed on your system and your Internet connection to create a copy of your files on your cloud storage services’ storage platform. Your files are stored on redundant storage drives for safety and reliability, and some services encrypt your files for added security. The one drawback to this approach can be the length of time to upload a complete backup. The speed of your Internet connection will control this.

Backing-up your files can be done manually, automated via software or managed for you. Each method has its own investment:

  • Manually backing-up your files puts you squarely in the driver’s seat. It is time consuming and is only effective if you stick to a regular schedule.
  • Automated backup eliminates the time consuming effort of selecting the files to backup and committing them to the storage device. Thanks to native functions in your operating system or third-party apps you can purchase, setting-up an automated backup plan is pretty simple and reliable.
  • Managed backup is the worry-free option. All aspects of your backup plan are looked after by a managed backup service provider. This is like having your trusted financial advisor review your finances every day and adjust as needed to make sure your retirement nest egg is safe, healthy and growing.

Ntelogic’s Managed Backup Service is the perfect fit for those looking for a “set-it and forget-it” backup experience. Whether you’d like a local backup, on-site backup to an external or NAS drive, cloud backup or a combination of all, our managed solution provides a seamless and secure backup of your data to the cloud and takes care of the management and monitoring for you. Secure, cost-effective and scalable, Managed Backup Service from Ntelogic is ideal for home users and businesses alike. Best of all, you can try it for free for 14 days. To get started, visit our web site, or call our office at (209) 790-4560 for a no-hassle, no-pressure conversation about your backup needs.
Regardless of what approach you implement, the most important first step is to have a plan. Think back to the question I first posed… Do you remember what’s on your hard drive? Good – now it’s time to protect it!
 
 
 

Let Ntelogic cure your computer support headache. REmote and on-site IT support services available.Work with your clients, not at the Help Desk. Leave the support to us so your can focus on your business.

 
You have a business to run. You need your technology working. When it doesn’t, it means headaches for you, lost productivity for employees and lost revenue for your business. Combined with Ntelogic’s business-grade Cloud Services, our SO/SMB tech is the perfect solution to your IT technical support needs. Our Tech Support services are cost effective and scalable. (read more…)

Ntelogic's Hosted Exchange Server comes with a 99.999% uptime SLA. Learn how your business can gain productivity by moving to our Hosted Exchange Server.DELIVERED FROM THE CLOUD, NTELOGIC’S HOSTED EXCHANGE 2013 IS THE BEST CHOICE FOR BUSINESS EMAIL.

 Hosted Exchange provides users with essential productivity tools—and business owners with control, simplicity and choice.

The latest version of the world’s leading business email platform,Exchange 2013 delivers enhancements to email, calendars, contacts, chat, content management and more. And it makes these tools as rich and easy-to-use on mobile devices as they are on desktops and laptops. (read more…)