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Mandatory 11-Digit Dialing Starts October 24, 2021

Image of 9-8-8 suicide prevention hotline number

Key Information

Beginning October 24, 2021, you must dial 11 digits (1 + area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed.


 

Why Is This Change Happening?

In preparation for the Federal Communications Commission’s (FCC’s) adoption of 988 as the new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022, 11-digit dialing is being implemented. However, customers must continue to dial 1-800-273-TALK to reach the Mental Health Crisis Lifeline until July 16, 2022.

In order for 988 to work in the 209 area code, mandatory 11-digit local dialing will begin on October 24, 2021. At that time, everyone in the 209 area code will need to change the way they dial local calls.


 

What will be the new dialing procedure?

To complete all local calls, you will need to dial 1 + area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits, including to your neighbors. For example, you will dial 1-209-790-4560 to reach NTELogic.


 

Who can I contact with questions?

If you receive your voice telephone services from NTELogic and have questions about this change, please call our office at 1-209-790-4560 or via email to info@ntelogic.com. Otherwise, please contact your voice telephone services provider. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.

 

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