Every company strives to deliver exceptional customer experiences. However, customer expectations changed a lot in the last year and are constantly evolving. To meet customers where they are, you’ll want to have these customer experience trends on your radar. The pandemic influenced many of these
Enabling communication between your employees and with customers is critical for any company’s success. The key to streamlining it and promoting flexibility and mobility is to use a cloud communications platform. The reality is that more businesses are leveraging the cloud to power their communications
Your company might use iron-clad network protection and implement encryption across the board. However, your data and systems are still at risk of a cyberattack if you aren’t focusing on employee awareness.
Cybersecurity is a growing concern for organizations all over the world. A single attack can lead to thousands or even millions in losses. We look at how big of a risk these threats are right now and dive into what the average small to mid-sized business can do to protect itself from an attack.
Cloud-based communication and collaboration tools such as video conferencing software, file sharing, and UCaaS empower teams to stay connected and productive
The right communications tools can help you deliver a great patient experience — from wherever.
A fully integrated cloud communications platform goes a long way toward improving your marketing and customer engagement.
Unified Communications as a Service (UCaaS) can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer
Exchange email is an essential tool for any business. By leveraging the cloud, organizations no longer have to house email servers on-premises, lowering costs and improving accessibility. While many Exchange environments offer the same features and functionality, they don’t all have the same security. If
Communication and collaboration are critical to any business. Enabling your employees to do both of these effectively requires the right tools. Unified communications provide small businesses with everything they need. If you are considering switching to a new platform, it’s important to define what features
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